At Flowers Deptford, we take pride in being a trusted, local florist serving families, individuals, and businesses across the Deptford area. The quality and freshness of our flower arrangements are central to our reputation. That’s why we stand by our Fresh Flowers Guarantee on every bouquet and floral order delivered in Deptford. Your satisfaction is our priority – if for any reason you are not delighted, our team is here to help.
We work hard to ensure your flowers arrive in perfect condition. In the rare event your flowers are damaged or unsatisfactory upon delivery, please inform us within 24 hours of receipt. This allows us to act quickly to resolve the issue. To make the process efficient, we may request a photo of the damaged or unsatisfactory items to assess the problem and improve our service moving forward.
Every order from Flowers Deptford is hand-crafted with fresh blooms, and we guarantee that your flowers will remain vibrant for a minimum of 5 days from delivery, provided they are cared for as advised. This freshness window reflects our confidence in our sourcing and handling. If your flowers wilt or deteriorate unusually within this time frame, please contact us as soon as possible so we can address your concerns swiftly.
If your flowers arrive damaged or do not meet our freshness guarantee within the promised window, you may be eligible for a full refund or a replacement delivery. We offer the following options to suit your needs:
Our aim is to resolve every issue quickly and to your satisfaction, maintaining the highest standards of service for all our local customers.
Should you wish to return an item or make a complaint, please contact our customer service team with your order details and a description of your concern. We kindly ask that all requests regarding freshness, quality, or delivery are made within 5 days of delivery. This helps us maintain our fast and fair resolution process. For damaged-on-arrival claims, reach out within 24 hours whenever possible for immediate assistance.
All complaints are treated with care and urgency. Our team will investigate, keep you informed, and update you on the progress of your case until a resolution is reached. Being a locally trusted florist in Deptford, we value your feedback and use it to continually improve our service.
Flowers Deptford is committed to delighting our customers with fresh, elegant arrangements and attentive customer care. Whether you are a household or a business in Deptford, you can shop with confidence knowing that we are dedicated to upholding our Fresh Flowers Guarantee and standing by our returns, refunds, and complaint policies. Your satisfaction is simply at the heart of what we do.
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