Welcome to Flowers Deptford, your trusted provider of flower delivery services in Deptford and the surrounding areas. These Terms and Conditions govern your use of our online flower delivery services, including any orders placed through our website. Please read these terms carefully, as they form a legally binding agreement between you (the customer) and Flowers Deptford regarding your rights, responsibilities, and obligations when purchasing flowers and related products from us.
By placing an order for flower delivery in Deptford or surrounding areas, you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, please do not use our website or place an order through our platform.
These Terms and Conditions specifically apply to all customers ordering flower delivery to addresses within Deptford and its surrounding areas. If you are unsure whether we deliver to your location, please check the availability on our website before placing an order. Flowers Deptford reserves the right to amend or update these terms as necessary. Any changes will be posted on this page and will apply to new orders placed after the update.
Product Selection: Browse our online selection of fresh flowers, bouquets, and arrangements. Product images and descriptions on our website aim to accurately represent our products, but as flowers are a natural product, some variation in colour, size, and arrangement may occur. All products are subject to availability.
Placing Your Order: Choose your desired product(s), add them to your basket, and proceed to checkout. You will be prompted to enter delivery details, including recipient name, address, and contact information in Deptford or the surrounding area. Please review your order carefully before submitting, ensuring that all information, especially the delivery address and contact details, is accurate and complete.
Order Confirmation: Upon successfully submitting your order and payment, you will receive an order confirmation on-screen and by email. This confirmation details your purchase and is an acknowledgement that we have received your order. It does not indicate acceptance of your order, which only occurs when we dispatch your flowers.
Delivery: Flowers Deptford offers standard and, where available, same-day delivery within Deptford and the surrounding localities. Delivery slots are subject to availability and may change based on demand and flower stock. We strive to deliver on your preferred date and time, but cannot guarantee exact delivery times due to circumstances beyond our control (e.g., heavy traffic or unforeseen events).
We accept payments for online flower delivery orders via major credit and debit cards, as displayed at checkout. All prices listed include VAT, where applicable, and delivery charges are separately itemised before you confirm your order. Full payment must be received and authorised before Flowers Deptford will process and dispatch your order.
By providing your payment details, you represent and warrant that you are authorised to use the relevant payment method. Flowers Deptford uses secure third-party payment processors to handle your payment information. We do not store your card details on our servers. Orders are only considered confirmed once full payment is cleared.
Order Cancellation: If you wish to cancel your order for flower delivery in Deptford or surrounding areas, you must notify us as soon as possible. Please note that due to the perishable nature of our products, cancellation requests must be received prior to dispatch. Once your flowers have been prepared or sent out for delivery, cancellations may not be possible and you may be liable for the full price.
Amendments: If you need to change delivery details, substitute products, or amend card messages, please contact us promptly after placing your order. We will make every reasonable effort to accommodate amendments, but cannot guarantee changes can be made after the order is being processed or dispatched.
Refunds: Where a cancellation is accepted before dispatch, any payments made will be refunded using the same method used for payment. If an order is cancelled after dispatch, refunds will only be given in accordance with your consumer rights or if the product is faulty, damaged, or fails to comply with the description provided on our website.
While we strive to deliver the exact flower arrangement ordered, occasionally substitutions may be necessary to ensure timely delivery due to seasonal or regional flower availability. Substitutions will always be of equal or greater value and as close as possible to the original design. If significant substitutions need to be made, we will endeavour to inform you wherever feasible.
Our delivery service covers Deptford and the nearby areas mentioned on our website. Delivery charges will be indicated prior to order confirmation. The person receiving the flowers is responsible for being available at the time of delivery. If no one is home, we may leave the flowers in a safe spot, with a neighbour, or follow instructions provided at checkout. Flowers Deptford is not responsible for damage or theft after a successful delivery has been made.
We do not guarantee delivery at specific times unless explicitly stated and confirmed. In rare cases where delivery cannot be made due to unforeseen circumstances, we will contact you to rearrange delivery at the earliest opportunity or provide a full refund according to our refund policy.
Ownership and risk in the flowers and other goods you order pass to you upon successful delivery to the specified address. Upon delivery, you are responsible for the proper care, handling, and storage of the products. Flowers are perishable and should be unpacked and placed in water or appropriate conditions promptly upon receipt.
Flowers Deptford endeavours to ensure all products supplied conform strictly to the descriptions and images on our website. However, because flowers are natural and perishable, minor variations in appearance may occur. We shall not be liable for any loss or damage resulting from minor substitutions or variations.
Our liability to you for any loss or damage arising in connection with your order will be limited to the total payment received from you for that order. Flowers Deptford is not liable for any indirect, consequential, or incidental loss or damage resulting from late or non-delivery, incorrect delivery details, or an inability to fulfil your order due to force majeure circumstances such as natural disasters, pandemics, or strikes.
By placing an order for flower delivery, you warrant that the information provided is accurate and complete, and that you are legally capable of entering into binding contracts. You agree to use the service only for lawful purposes and not to place orders for fraudulent, abusive, or inappropriate use.
You are solely responsible for ensuring the recipient will be available to accept the delivery on the agreed date. Should we be unable to deliver due to incorrect address information or unavailability of the recipient, we will attempt to contact you to resolve the issue, but may have to charge for re-delivery where appropriate.
Flowers Deptford will handle all personal data provided by customers in accordance with applicable data protection laws in the UK, including GDPR regulations. Your data will be used solely for the purposes of fulfilling your order, customer service, and, where you have opted-in, for marketing communications. Full details are available in our privacy policy.
We hope you are delighted with our flowers and service. If, however, you wish to make a complaint, please contact us via the customer service channels provided on our website. We aim to respond to all complaints promptly and will work to resolve disputes amicably. Your statutory rights are not affected by these terms.
These Terms and Conditions, and any non-contractual obligations arising hereunder, are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms and Conditions is deemed unlawful or unenforceable, it will not affect the validity or enforceability of the remaining provisions. No waiver of any breach or default by either party shall be deemed a waiver of any subsequent breach or default. Flowers Deptford’s failure to enforce any right or provision under these terms will not constitute a waiver of such right or provision.
If you have any questions regarding these Terms and Conditions, or require clarification on our online flower delivery policies for Deptford or the surrounding areas, please use the customer service enquiry form available on our website for a prompt response.
Thank you for choosing Flowers Deptford for your online flower delivery needs. We value your business and trust, and endeavour to provide only the highest quality flowers and customer service throughout Deptford and nearby communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Deptford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Deptford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
